Refund Policy

7-Day Refund Policy

If you are not satisfied with your PromoSetu membership, you may request a full refund of your ₹49 membership fee within 7 days of your payment verification.

To request a refund, email promosetulive@gmail.com from your registered email address and include:

• Your registered email (or membership account);
• Your payment UTR / transaction reference (found in your UPI app history);
• Optionally, the reason — this helps us improve (any reason is accepted).

How refunds are processed

• Refunds are returned to the original UPI account used for payment.
• Approved refunds are processed within 7 business days.
• After a refund is processed, your PromoSetu membership and access to the guide and opportunities will be deactivated.

When refunds are not available

Refunds are not available in the following cases:

• More than 7 days have passed since your payment verification;
• Your membership was terminated for violating our Terms of Service (for example, redistributing the guide or submitting fake payment details);
• Voluntary non-participation: choosing not to apply to opportunities is not itself a ground for refund after 7 days;
• No sponsorship or earning occurred — results are not guaranteed (see Sections 3 and 8 of the Terms), so “I did not get a sponsorship” after more than 7 days is not a refund reason.

Payment problems

If your payment was deducted but membership is still pending after 24 hours of submitting a valid UTR, email us with your UTR and we will verify and fix it. If your payment failed but money was deducted, the delay is usually in the UPI system — raise it with your UPI app's support, or email us and we will help you trace it.

Contact

All refund and payment questions: promosetulive@gmail.com. We aim to reply within 2–3 business days.